Terms & Conditions

Welcome to https://royale-heritage.com (the “Website”), operated by Royale Heritage Hotel (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Website, as well as any bookings, stays, or services provided by Royale Heritage Hotel. By accessing the Website, making a reservation, or staying at our hotel, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

1. Use of the Website

1.1 Eligibility: You must be at least 18 years old or have the legal capacity to enter into contracts to use the Website or book hotel services. By using the Website, you represent that you meet these requirements.

1.2 Permitted Use: The Website is for personal use to browse, book, or manage hotel reservations and related services. You may not use the Website for any illegal or unauthorized purpose, including but not limited to violating intellectual property rights or distributing harmful content.

1.3 Account Responsibility: If you create an account on the Website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.

2. Hotel Bookings and Services

2.1 Reservations: All bookings made through the Website or directly with the hotel are subject to availability. You must provide accurate guest information, including full name, contact details, and payment information, at the time of booking. Special requests (e.g., room preferences, extra beds) are not guaranteed and are subject to availability at check-in.

2.2 Pricing and Payment: Room rates and additional services (e.g., dining, spa) are listed in the currency specified on the Website and include applicable taxes unless otherwise stated. Full payment or a deposit may be required at the time of booking, as specified during the reservation process. Accepted payment methods include those listed on the Website. Any additional charges incurred during your stay (e.g., minibar, room service) must be settled at check-out unless otherwise agreed.

2.3 Cancellation and No-Show Policy: Cancellations must be made by the deadline specified in your booking confirmation (e.g., 48 hours prior to check-in for flexible rates). Cancellations after this period may incur a fee equal to the first night’s stay or the full booking amount, depending on the rate plan. No-shows (failure to arrive without prior cancellation) will be charged the full reservation amount. Refunds, if applicable, will be processed within 7-14 business days to the original payment method.

2.4 Check-In and Check-Out: Check-in time is 10 AM and check-out time is 10 AM. Early check-in or late check-out is subject to availability and may incur additional fees. Guests must present a valid government-issued ID and the credit card used for booking at check-in.

2.5 Modifications: Booking modifications are subject to availability and may incur additional charges based on the updated rate or room type.

3. Guest Responsibilities and Conduct

3.1 Guest Behavior: Guests must comply with hotel policies, including no smoking in non-designated areas, no illegal activities, and respect for other guests and staff. Any damage to hotel property caused by you or your party will be charged to your account.

3.2 Pets and Service Animals: Pets are not permitted unless explicitly stated in your booking agreement. Service animals are allowed in compliance with applicable laws, provided prior notice is given.

3.3 Safety and Security: Guests must follow all safety guidelines, including fire evacuation procedures, and are responsible for securing their personal belongings. The hotel is not liable for lost or stolen items.

4. Intellectual Property

4.1 Ownership: All content on the Website, including text, images, logos, and designs, is owned by Royale Heritage Hotel or its licensors and is protected by copyright, trademark, and other intellectual property laws.

4.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal purposes, such as making reservations or viewing hotel information. You may not copy, modify, distribute, or create derivative works from any content without our prior written consent.

5. Privacy

Your use of the Website and hotel services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information (e.g., name, contact details, payment information). Please review the Privacy Policyhttps://royale-heritage.com/privacy-policy/for more details.

6. Limitation of Liability

6.1 No Warranties: The Website and hotel services are provided “as is” without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose or uninterrupted availability of rooms or services.

6.2 Liability Cap: To the maximum extent permitted by law, Royale Heritage Hotel shall not be liable for any indirect, incidental, or consequential damages (e.g., loss of business, emotional distress) arising from your use of the Website or hotel services. Our total liability shall not exceed the amount paid by you for the specific booking or service.

6.3 Third-Party Services: The hotel may offer services through third-party providers (e.g., tours, transportation). We are not responsible for the actions, omissions, or quality of these third-party services.

6.4 Force Majeure: We are not liable for failure to perform our obligations due to events beyond our control, such as natural disasters, strikes, or government regulations.

7. Indemnification

You agree to indemnify and hold harmless Royale Heritage Hotel, its affiliates, and employees from any claims, losses, or damages arising from your use of the Website, hotel services, or violation of these Terms.

8. Termination

We reserve the right to refuse service, cancel bookings, or remove guests from the property at our sole discretion, without refund, for reasons including but not limited to violation of these Terms, disruptive behavior, or failure to comply with hotel policies.

9. Governing Law and Dispute Resolution

9.1 Governing Law: These Terms are governed by the laws of Ujjain,MP.

9.2 Dispute Resolution: Any disputes arising from these Terms, your booking, or your stay shall be resolved through arbitration in UIjjain, MP.You waive the right to participate in class action lawsuits.

10. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on the Website with the “Last Updated” date. Your continued use of the Website or hotel services after such changes constitutes your acceptance of the revised Terms.

11. Contact Us

For questions, concerns, or assistance with bookings, please contact us at:

Royale Heritage Hotel Address: A 28/10, MIG, Ved Nagar, Ujjain (M.P.) 456010

Phone: +91 9039829894