Privacy Policy

Last Updated: August 9, 2025

Royale Heritage (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://royale-heritage.com (the “Website”), make a reservation, or use our services, including accommodations, or other amenities offered by Royale Heritage. By accessing or using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Contact Information: Name, email address, phone number, mailing address.
  • Booking Information: Reservation details, dates of stay, room preferences, payment information (e.g., credit card details, UPI, or bank details), and travel details.
  • Account Information: Username, password, and preferences if you create an account on our Website.
  • Identification Information: Government-issued ID (e.g., Aadhaar, passport, or driver’s license) if required for check-in, events, or legal compliance.
  • Guest Preferences: Special requests (e.g., dietary needs, accessibility requirements) provided during booking or stay.

b. Non-Personal Information

  • Browsing Data: IP address, browser type, device type, operating system, and browsing behavior (e.g., pages visited, time spent on the Website).
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience and analyze Website usage.

c. Information from Third Parties

  • We may receive information from third-party booking platforms (e.g., Booking.com, MakeMyTrip), travel agencies, or loyalty programs with your consent or as permitted by law.

2. How We Use Your Information

We use your information to:

  • Process and manage your reservations, bookings, and payments.
  • Communicate with you about your stay, including confirmations, updates, pre-arrival information, or special offers.
  • Provide personalized services, such as tailored promotions, heritage experience recommendations, or room preferences.
  • Improve our Website, services, and customer experience through analytics and feedback.
  • Comply with legal obligations, such as tax, immigration, or safety regulations.
  • Prevent fraud and ensure the security of our Website, payment systems, and premises.
  • Send marketing communications (e.g., newsletters, promotions) with your consent, where required.

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist with booking management, payment processing, Website analytics, or guest services (e.g., payment gateways, cloud hosting providers, or CRM systems).
  • Business Partners: Travel agencies, tour operators, or loyalty programs involved in your reservation or stay, with your consent.
  • Legal Authorities: When required by law, regulation, or legal process (e.g., to comply with India’s tax laws, immigration requirements, or local police regulations).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience (e.g., remembering your preferences or login details).
  • Analyze Website performance and user behavior.
  • Deliver targeted advertisements (with your consent, where required).

You can manage your cookie preferences through your browser settings or our Website’s cookie consent tool. Disabling cookies may affect the functionality of certain features, such as online booking or personalized offers.

5. Data Security

We implement reasonable technical and organizational measures, such as encryption and secure servers, to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Under applicable laws, such as India’s Digital Personal Data Protection Act, 2023 (DPDP Act), GDPR (for EU residents), or CCPA (for California residents), you may have the following rights:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations (e.g., retaining booking records for tax purposes).
  • Opt-Out: Opt out of marketing communications or targeted advertising.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw consent for processing your data, where applicable.

To exercise these rights, please contact us at +91 9039829894. We may require verification of your identity before processing your request.

7. International Data Transfers

If you are booking from outside India, your personal information may be transferred to and processed in India or other countries where our service providers operate. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data in accordance with applicable laws.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law (e.g., retaining booking records for tax or audit purposes for up to 7 years under Indian law). After this period, we securely delete or anonymize your data.

9. Third-Party Links

Our Website may contain links to third-party websites (e.g., booking platforms, travel partners, or social media). We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.

10. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised “Last Updated” date or by sending you a notification (e.g., via email).

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Royale Heritage
A 28/10, MIG, Ved Nagar, Ujjain (M.P.) 456010
Phone: +919039829894